Upwork Reviews

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Verified Reviewer
New Reviewer

CANNOT EMAIL CUSTOMER SERVICE!

When you're talking about actual money, sometimes you need to reach somebody in customer service. The email address is nowhere to be found on their website (or hidden very well). This is unacceptable. I will finish off this contract, but this is the LAST TIME I am using Upwork.com. Complete trash.

User's recommendation: Run away. Run far away.

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ID
#2309068 Review #2309068 is a subjective opinion of poster.
Pros
  • Diverse selection of freelance talent
Cons
  • Difficult to pay freelancers
  • Cant contact support
  • Fees are not obvious before payment
Preferred solution
Let the company propose a solution

Follow up

I wanted to make sure that all three charges (2 charges @$50, and 1 charge for $25) was all refunded to me, including the service charges that was charged by Upwork.
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ID
#3085595 Review #3085595 is a subjective opinion of poster.
Location
Canton, Mississippi
New Reviewer

Act of Racism and Injustice.

I had an Upwork account that was blocked just because I wanted to change my display to my second name which are all my valid names on my Government Issued Passport. I raised a request to the support team. And while I explained to them that I would provide a proof of my identity they refused. I have missed a lot of job opportunities on the platform even without working with a single client. This is completely wicked and an Unfair treatment as I have been permanently blocked on the platform with no just cause. I am a honest individual with good intentions. And I have made a plead, but instead they refused to verify my given names and identity from my Government Issued Passport. A complete act of Wickedness and Racism.

User's recommendation: This platform is full of Racist Customer Support Team. As they would look for every means to block honest African freelancers.

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ID
#2972429 Review #2972429 is a subjective opinion of poster.
Location
Lagos, Lagos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot login or ask for help

hi, i cannot login to upwork. i keep getting a message You have not activated the Google sign in method for this account. Please choose another sign in method for this email address. how can i chat with someone or get this resolved?
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ID
#2953077 Review #2953077 is a subjective opinion of poster.
Location
Athens, Attica

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Overcharged

Hello, I had several freelancers on my account, but there was a two to three-week period where they were not given any actual assignments, but your platform was charging me. I tried reaching out to someone to correct this issue, but everything is buried in articles and there is no option to get real help, I am confused as to how you are charging end users for a platform without any human help. I would like someone to review my freelancers work history and also explain why on my last bill I was charged $40+ dollars for a $96 bill.
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ID
#2934216 Review #2934216 is a subjective opinion of poster.
Pros
  • Skillful freelancers
Cons
  • Freelancer reviews are inaccurate possibly misleading
  • Fees are not obvious before payment
Loss
$280
Preferred solution
Full refund

Impossible to set up an account after deleting an old account

I created an account on Upwork that I deleted after some time. It was then impossible to create an account again with the same email address. It appears the old account has to be reinstated (meaning it is kept in memory for years)

User's recommendation: Create a fake account with another email address and mention the problem on the community support forums. This is the only way to get in contact with Upwork staff.

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ID
#2931385 Review #2931385 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Client has not released my funds

Original review updated by user Sep 26, 2021
It's been over two months now and there is a client who doesn't want to release my funds despite the fact that i have already submitted my work I need my money please This is the contract ID: 2789**** Thank you
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ID
#2908519 Review #2908519 is a subjective opinion of poster.
Location
Quebec, Quebec
New Reviewer

Billing

I noticed on my account that I charge 278 and additional 270. And additional 8.00 Total of 578 for the pay period September 13th. Can some please contact me.
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ID
#2875603 Review #2875603 is a subjective opinion of poster.
Pros
  • Skillful freelancers
Cons
  • There are some dishonest freelancers on this site

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charge

Hello, What is this charge for? The only contractor I'm working with is Norence and he charged me a few days ago. Also I haven't seen any credit from the the freelancer that fraudently charged me and was supposed to pay me back $100 per week. $303.85 $8.854********
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ID
#2866598 Review #2866598 is a subjective opinion of poster.
Location
Santa Rosa, California
Preferred solution
Full refund

ID verification

Hello I am Sumali Fernando .I need to do my ID verification. I send some e mails with mention about that. But I didn't received any answer yet. So pls help me.
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ID
#2814046 Review #2814046 is a subjective opinion of poster.
Location
Wattala, Western Province

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Requested update from pissed consumers

since the posting of my review upwork has successfully closed my account. there was a community forum paged that i posted on OR your site that got their attention and my account was removed. thank you for following up with me pissed consumer!!!

User's recommendation: customer's should be able to know WHERE to contact this consumer. i'm unaware if its actually THE SITE here or the voice mail left that actually got my account closed as i wished it to be. the most important part is that it got done.

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ID
#2773908 Review #2773908 is a subjective opinion of poster.
Pros
  • Much diversity in services provided
  • Skillful freelancers
  • Great value for your buck if you scan threw patiently
Cons
  • There are some dishonest freelancers on this site
  • Accessibility in contacting their customer service
  • There are some scammers on this site
Preferred solution
nothing the issue has been resolved. my account is now closed as requested.
New Reviewer

I had a problem paying out one your talents.

I was trying to change from paying hourly to a fixed rate for one of your talents. Probably was resolved with one of your customer service Representatives. I will add she was extremely helpful.

User's recommendation: I would recommend upwork to friends and family.

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ID
#2767001 Review #2767001 is a subjective opinion of poster.
Location
Hollywood, Florida
New Reviewer

No longer have access to company email

I no longer work for the company had this email with, therefore no access to email I created upwork account with. The email I created my account with was jsalazar@***.com . The job I was posting was never completed, and I literally haven't heard from the guy until today, randomly, out of the blue. Id like my money refunded to the card it was paid on and if you have any further questions please contact me at 775567**** or via email at therealjacobsalazar@***.com . thank you in advance for your time.
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ID
#2732213 Review #2732213 is a subjective opinion of poster.
Loss
$275
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraud identify theft and compliant upper management

Upwork has never vetted their clients bc even if they have no intention on hiring a freelancer they still make.money when someone bids on a project. I had an upwork employee recommend I interview with a client I did but got scam vibes and I spoke with two more upwork employees and both assured me no no not a scam. Oh turns out for the 100th time It was a scam and the employees are in on it.

User's recommendation: Dont join as a freelancer don’t hire feeelancers Bc the freelancers are often frauds too that purchases their profiles from other peoples.

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ID
#2718061 Review #2718061 is a subjective opinion of poster.
Product
Freelancer Website
Cons
  • Dont pay you when they have your payment
  • Lack of communication and transparancy from customer service
  • Play head games
Loss
$2
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Client contacted me

Thank you very much. My payment which was due was paid and the client contacted me. We will be working together again.
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ID
#2675971 Review #2675971 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Thanks

My client contacted me later on and I was paid what was due. We will be continuing working together. Thank you
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ID
#2675962 Review #2675962 is a subjective opinion of poster.

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