Mountain View, California
0 comments
100% full Not resolved
1.4
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

My Upwork.com account was shut down due to a reputable client in the LA area. They were 100% legit, huge marketing firm, even tried working with Upwork, Inc to resolve their account but apparently Upwork Inc kept asking for more and more information.

Finally, they closed both of our accounts. They removed ALL approved payments, over $2000 from other clients as well, not just mine.

The ticket started off saying we have a problem with this other person's account, you can continue working. It turns out that while I was making money during the 16 day investigation, they decided to close my account and remove all my earnings :(.

Very unethical business practices.

Review about: Upwork Account.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

I liked: Quality of clients, Idea of being able to work.

I didn't like: Constant website issues, Lazy staff, Unethical business practices, Billing policies.

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